Eshoopas Refund and Returns Policy

At Eshoopas, we strive to provide a seamless and trustworthy marketplace experience for both buyers and sellers. Our platform supports a diverse range of transactions, including local cash-only exchanges and online transactions with shipping. This Refund and Returns Policy outlines the guidelines and procedures for requesting refunds and handling returns on Eshoopas.

1. General Refund and Returns Guidelines

1.1 Buyer Protection: We aim to protect buyers by ensuring they receive the items as described in the listings. If a purchased item significantly differs from its description, the buyer may be eligible for a refund or return.

1.2 Seller Responsibility: Sellers are responsible for accurately describing their items and ensuring they are in the condition stated in the ad. Sellers must comply with this policy to maintain a trustworthy marketplace.

2. Local Classified Transactions (Cash-Only and Local Pickup)

2.1 Inspection at Pickup: For local transactions, buyers are encouraged to inspect items thoroughly before completing the purchase. Once a cash transaction is completed, it is considered final.

2.2 Dispute Resolution: In cases where an item was misrepresented, buyers can contact Eshoopas customer support within 48 hours of the transaction to initiate a dispute. Our team will review the case and mediate between the buyer and seller to reach a resolution.

3. Re-commerce Transactions (Online Transactions and Shipping)

3.1 Refund Eligibility: Buyers may request a refund if:

  • The item received is significantly different from the description.
  • The item is damaged or defective upon arrival.
  • The item was never shipped.

3.2 Refund Request Process:

  • Contact Eshoopas customer support within 7 days of receiving the item.
  • Provide order details, a description of the issue, and any supporting evidence (e.g., photos).
  • Our team will review the request and facilitate communication between the buyer and seller to resolve the issue.

3.3 Return Shipping: If a return is approved, the buyer may be required to ship the item back to the seller. In such cases, Eshoopas will provide instructions for the return process. Depending on the situation, either the buyer or seller may be responsible for return shipping costs.

4. AI-Powered Recommendation Engine

4.1 Accuracy of Recommendations: Our AI-powered recommendation engine aims to suggest items that best match the buyer’s preferences. However, Eshoopas does not guarantee the accuracy of these recommendations and encourages buyers to review listings carefully before making a purchase.

5. Non-Refundable Items

5.1 Exclusions: Certain items are not eligible for refunds or returns, including:

  • Perishable goods.
  • Digital products and services.
  • Items marked as “final sale” or “non-refundable” in the listing.

6. Fraud Prevention

6.1 Suspicious Activity: Eshoopas reserves the right to investigate and take action against any fraudulent activity. Users found to be engaging in fraudulent practices may have their accounts suspended or terminated.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact Eshoopas customer support:

Thank you for choosing Eshoopas. We are committed to ensuring a positive buying and selling experience for our community.

to refunds and returns.